Refund & Return Policy
Effective Date: 07-07-2026
Thank you for shopping with And Lust.
Due to the intimate nature of the products we sell, our return and refund policy is designed to protect the health, safety, and hygiene of all customers.
Returns
For hygiene reasons, the following items cannot be returned if opened, used, worn, or unsealed:
- Underwear
- Adult toys
- Personal wellness products
- Lubricants and consumables
- Any intimate products
Eligible Returns
Returns may be accepted if:
- The item is defective or damaged upon delivery.
- You received the wrong product.
- The item has a manufacturing defect.
- The product remains unopened, unused, and in its original sealed packaging (where applicable).
Return requests must be submitted within 7 days of delivery.
Non-Returnable Items
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We cannot accept returns for:
- Used products
- Opened hygiene-sealed items
- Worn underwear
- Products damaged by misuse
- Clearance or sale items (unless defective)
- Gift cards
- Digital products
Damaged or Incorrect Orders
We cannot accept returns for:
- Used products
- Opened hygiene-sealed items
- Worn underwear
- Products damaged by misuse
- Clearance or sale items (unless defective)
- Gift cards
- Digital products
Refunds
Approved refunds will be issued to the original payment method whenever possible.
For Cash on Delivery orders, refunds will be processed through an agreed bank transfer or another approved method.
Refund processing times may vary depending on your bank or payment provider.
Exchanges
Exchanges are available only for:
- Incorrect items sent by us
- Defective products
- Products damaged during delivery
Order Cancellation
Orders may be cancelled before shipment.
Orders that have already been dispatched cannot be cancelled and will be handled according to this Return Policy.
Repeated refusal of Cash on Delivery orders may result in restrictions on future COD purchases.
Shipping Costs
If the return is due to our error, we will bear the return shipping cost.
If the return is requested for other approved reasons, the customer may be responsible for return shipping charges.
Contact
For return or refund requests, please contact our customer support team with your order number and supporting details.
All website content, including:
- Logos
- Images
- Product descriptions
- Graphics
- Website design
- Text
is the property of And Lust and may not be copied, reproduced, or distributed without written permission.
11. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Interfere with website security.
- Copy or resell website content without permission.
12. Limitation of Liability
To the maximum extent permitted by law, And Lust shall not be liable for indirect, incidental, or consequential damages arising from:
- Use of our website
- Product misuse
- Delivery delays
- Temporary service interruptions
Our maximum liability shall not exceed the amount paid for the purchased product.
13. Account Suspension
We reserve the right to suspend or terminate accounts involved in fraud, abuse, illegal activities, or violations of these Terms.
14. Governing Law
These Terms shall be governed by the laws of the country in which And Lust operates.
15. Changes to These Terms
We may update these Terms & Conditions at any time. Changes become effective immediately upon publication on this website.
16. Contact Us
If you have questions regarding these Terms, please contact us through the contact details provided on our website.